I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. PROPER CONDUCT. If I have XCover ticket insurance and miss an event, can I get a refund? If buyers Payment Method provider does not remit payment, the transaction will be canceled. A per-order delivery fee may also be assessed, depending on the delivery method. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Verification of information may be required prior to the acknowledgment or completion of any purchase. Ive also heard similar stories from all of my concert going friends. Holder covenants not to sue any of Releasees for use of Personage as provided herein. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? This content may be old or outdated. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. Why did the injury/illness prevent this person from attending the Event/Part(s) of the Package? Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. By clicking Next, you agree to the AXS.com Terms and Conditions. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Press question mark to learn the rest of the keyboard shortcuts. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). You should evaluate your risk in determining whether to attend the event. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. How do I get my . Please note: The account holder is liable for bank charges levied by the receiving bank. Dollars. Press J to jump to the feed. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. We understand that these things can take time, so you can apply for a refund once you have this information, even if the event has passed. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Official Tickets and Your Source for Live Entertainment | AXS.com We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. Please visit our help page or contact customer support for assistance. Supporting documents are preferred in English. If you are unable to find tickets or parking rights, please check back again. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. We hope that you have a great time at the show. Official Tickets and Your Source for Live Entertainment | AXS.com How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! So please be as cautious as possible when going through AXS. It doesn't apply to housemates who aren't family members or due to attend the event. It's also in their terms and conditions (which you agreed to) that they will hold your money until after the event. You should base your purchase decision solely on the information provided. You should receive a confirmation after concluding your transaction. Problem is I cant attend the event anymore :( so I cant get a refund. Please make sure to review the terms and conditions that you will find on these third-party sites. If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. What does insurance on concert tickets mean? Spent most of yesterday trying for the new show tickets. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Your ability and/or right to transfer or resell tickets may vary. T&Cs may apply.'. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. A scan or clear photograph sent by email is acceptable. Travel insurance: which policies have the best covid cover? Prices, cover types & guarantees at the moment of publication are correct but may vary depending on your country. Hey did you end up filing a claim with Amex? All fees and charges relating to your transaction will be disclosed to you during the purchase process. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. Be the first to know. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. Yes - If customer is prevented from attending because of a government mandate, this is covered. When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? We will need these documents as part of the application process and cannot process a refund without them. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. Because almost every single time I go through them, its a battle to obtain my ticket. Refund Application Thank you for visiting Ticketplan - our role is to administer the refund applications for certain, specified circumstances on behalf of our ticketing partners in line with the protection terms and conditions, which you agreed to at the point of purchase. I don't see why I should have to do the legwork on this one. We reserve the right, without prior notification, to change any content on our Service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to terminate, suspend any or limit any users ability to make purchases through the Service. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. Took about 5-6 weeks and lots of following up but did get all my money back. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. Every time I go to buy tickets for a show and I see that the only way to get them is through AXS, my stomach drops. If you are purchasing a Resale Ticket, you will be entering into a contract with the seller of the Resale Ticket for the sale and transfer of the Resale Ticket to you. To read the updated Privacy Policy, please. I bought 2 tickets as well and I clicked the refund button because it was the last day to request a refund. User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. The form needs to be signed and stamped by your GP and this may be chargeable to you. Pick your exact seats on interactive maps, get more ticket options with AXS Official Resale, and go in style with AXS Premium or VIP offers. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. Mastercard, date running time selected at the russian of purchase. Refunds will generally be issued if an event is canceled and not rescheduled, however, this is determined by our Clients, and not by AXS. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. We notice that your web browser is out-of-date. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. We have made changes to our Privacy Policy. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. The partial refund was completed early August 2020. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Only items purchased on the AXS official website can be returned for refund or exchange. Individuals in possession of a recording device are subject to confiscation and/or ejection. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. Do you have the required supporting evidence as described above? Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. Occasionally making progress only to be timed out. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals Thanks for signing up for the event guide! Occasionally, we may require that the physical ticket is sent to us. In the event you are hurt or believe there is a security issue, please contact an usher or security personnel immediately. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. This policy will apply regardless of how the error occurred. I agree to the use of my data submitted as part of this reimbursement application being used in accordance with the If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Privacy Policy. Any ticket issued via the Service is a revocable license. Congratulations! AXS USA Reviews | Read Customer Service Reviews of www.axs.com Events & Entertainment Events & Venues Event Ticket Seller AXS USA AXS USA Reviews 5,813 Great 4.2 VERIFIED COMPANY www.axs.com Visit this website Write a review 28% Most relevant RS Roxanne Schellman 3 reviews US A day ago Kyturra and the chat function were superb! You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. Terms and conditions of sites linked to by or from the Service may vary by site. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . If a buyer, seller or transferee breaches the terms of this Agreement, we may, in our discretion, cancel any listing, transfer and/or pending transaction associated with such buyer, seller or transferee. Apply for a refund. For tickets to events located in Canada, the Service is provided by AXS Group Canada. Submission of our own medical confirmation form is preferred, please download it here: medical form template. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. If refunds for your event and transaction are approved by the applicable event / venue, you will be notified by email*, which will include instructions on how to request a refund; and/or you can click the link in your AXS Account to "submit a refund request" which will display for qualifying events / transactions listed in your AXS Account. If you bought tickets online or over the phone, you won't need to do a thing. How do I file a claim and get a refund if I have ticket insurance? It may take up to 30 days before we are able to review your claim. So I decided to treat myself and girlfriend to VIP tickets. Although our Clients decide the refund policies, and AXS will follow their instructions with regard to refunds, please note the following: In an effort to give all interested customers an opportunity to purchase tickets to an event or other items via the Service, our Clients often set limits on the number of seating and/or parking rights, or tickets one customer or household is allowed to purchase. Privacy Policy But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Refunds for Primary Ticket purchases are not available for suspended, postponed or rescheduled events, unless offered by the Client, or ifrequired by law (however, refunds are not typically available for Resale Ticket purchases if events are suspended, postponed or rescheduled, even if offered to the original purchaser). If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. You may also be linked to a third-party site, which is not affiliated with our Service. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. No refunds are offered for online (virtual) events unless the event is canceled. We do not have any legal authority to complete a purchase on your behalf, and do not act as your agent. IP: 161.35.97.149 We appreciate your patience during this unprecedented time. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. We need you to provide specific evidence of illness or injury for the ticket holder affected. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. After a year of cancellations, it's hardly surprising that almost three in ten of us are more likely to buy ticket insurance for events than before the pandemic. Let us know what you were doing when this page came up, plus your IP and request ID For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. or was there no option for you? Ad . (The reference number will be emailed to you immediately following submission of the online form). Help us help you quicker by coming with your mobile ticket ready to be scanned. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. Unless otherwise stated as part of the purchase, any primary tickets (i.e. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. All ticket prices for events that occur in the United States are stated in U.S. and now it says "refund pending". We also give them access to 24/7, multilingual . Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. Finally, as a seller of tickets, you agree never to specify or include any of the following in connection with a listing on our Service: Generally, tickets can be transferred via mobile delivery from your AXS account to another person, unless our Client has prohibited transfer or resale and disclosed such prohibition during the checkout process on our Service, prior to completion of purchase. If the event is rescheduled, we'll advise what options are available to you.