The GMAX is one of our most powerful electric scooters to date. I err on the conservative side, and would rather "under charge". Easy fix but annoying. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. Down a hill I got up to 19 mph on the speedometer. You can now turn your hoverboard back on.*. Contact an authorized service center for more information about replacements. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. This may be caused by several factors, but luckily there are solutions to all of them. Tip: Try to lift as straight as possible out of the tiller. Include an image for extra impact. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. From loose power cables to defective charging ports, theres always a solution to make your Gotrax scooter start charging again! Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. To remedy these common issues all you need to do is place your Gotrax hoverboard on a flat surface and/or reduce your speed. Next, check to see if there is any damage to either end of your scooters charging cable. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Make sure the petals are level with each other and on a flat surface. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. But, as soon as it worked for quite some time, it started showing various problems. Yes, you read that right. Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Include an image for extra impact. . This is telling you the charger is working. 20 MPH Max speed and durable 10 . Check Out Our Guide! Repair frozen GOTRAX GXL V2. You will see the LED lights start to flash. Thank you GoTRAX for fixing my 7 year olds birthday gift! . If there is, youll need to buy another one and replace it. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. We'll go through each electric scooter and the error codes that occur. I cant find anyone who sells them including the gotrax website, acisneros0873 - Make sure that these are not punctured if they are air-filled. Took 8 business days to fix (total of 11 calendar days). I have given up on this company doing the right thing. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. This is the best method to factory reset GOTRAX GXL V2. All I've done is adjust the brake pads to prevent rubbing. Its possible the quality slipped with the V2, but they are basically the same scooter. Please contact our customer service team if you are experiencing problems or need more detailed information. Circuit breakers are usually on the outside of the scooter. Beeping can also indicate uneven pressure on the hoverboard sensors. Hold down the power button for 10 seconds. Can't get the scooter to start. In removed the old handle bar and battery and installed new one. 0000002509 00000 n We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. We show a quick view. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. 0000013506 00000 n You will see the LED lights start to flash. Learn more about your GOTRAX from full overviews and specs to troubleshooting. If still showing error code, contact Customer Support for assistance. *You may need to perform a recalibration up to three times to fix your issue. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Is a fire hazard. Scary at first. GoTrax - GMAX Electric Scooter. Back fender completely broken off, bottom screw plate snapped. A fully charged battery will have between 36 and 42 volts. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. I didn't realize my tires were about half the recommended psi. 0000006755 00000 n We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Further, the locking pin is completely . (Be sure to follow local laws and regulations when disposing lithium ion batteries), While the battery is out, it is a great time to check the connections at the bottom of the tiller. Gotrax has also added a longer battery life. Only tools required are the 4mm Allen wrench and a set of pliers. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. Learn more about your GOTRAX from full overviews and specs to troubleshooting. This issue is new and is being looked at now.. Need help troubleshooting a scooter issue? You may want to check your fuse box to see if any fuses are blown. While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Related: Mobility Scooter Battery Losing Power Uphill Fixed. 0000001330 00000 n Use caution as extreme force may damage your scooter console or battery connections. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Pressing on button does not illuminate the display nor does the throttle have power. Please Note, some electric scooters share error codes. When GOTRAX GXL V2 display is blacked out you can release Power Key. 0000006275 00000 n The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. 21E - Controller Failure22E - Handlebar Failure23E - Motor Failure25E - Brake Lever Failure30E - Communication Failure. This scooter is giving a E3 Error code and the manual simply states to replace the console. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. The difference is, these are much more fun! Front tire making a very loud noise. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. Learn more about your GOTRAX from full overviews and specs to troubleshooting. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owner's manual before riding your self-balancing scooter for the first time. 0000002873 00000 n If it is hard to install, stop and inspect the consoles pins under the head unit. Tighten the screws firmly. No. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty . To power the scooter off, press and hold the red button for 5 seconds. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. When you connect the charger to the hoverboard it will turn red to let you know it is charging. Save my name, email, and website in this browser for the next time I comment. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Has been extremely slow to respond with replacement parts. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. 3. The motor does make some noise when first accelerating but goes away. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Set the battery to the side for disposal. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Gotrax is known for adapting its electric vehicles to the needs of consumers. Kick stand wobbly. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. Front wheel cover scraping wheel - easy fix but annoying. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. 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A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Back wheel brake mis-aligned. In the next video we will show the complete repair, reassembly and testing. 30-day money back and manufacturing warranty.Please don't hesitate to contact us if you have any problems. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Therealjondotcom 3 yr. ago. There are many possible reasons why your Gotrax hoverboard is not balancing. This scooter is giving a E3 Error code and the manual simply states to replace the console. Doesn't matter if the battery is charged or not. What if the part I ordered did not solve the problem? The speed of the GKS kids scooter is locked at a safe but fun 10mph. *You may need to perform a recalibration up to three times to fix your issue. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. Weight: 17 pounds. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Did you find it helpful? Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. Turns on but shows zeros no matter what. Always be sure to consult the . E07 - Replace Motor or Motor Wheel Assembly. In this video we take a look inside a GoTrax G2 Scooter. Brand new battery not holding charge. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. Now you are finished and ready to test your work. We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Press question mark to learn the rest of the keyboard shortcuts. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. {k-m3gKjx - Easy fix. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. Expect More. Once you ensure the position is correct, gently slide the pack into the tiller. If your Gotrax hoverboard will not turn back on you are experiencing an issue. The odometer illumination was bright. 51 reviews. You can contact Gotrax to get more information, talk about your warranty or learn about repair options. GOTRAX - F5 Electric Bike. Check the fuse or circuit breaker. Returned the v2 and are now trying a m360 instead /crosses fingers. Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. When it comes to hoverboards, the magic fix-all is called recalibration. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. Can you please tell us how we can improve this article? Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Remove the console/head unit from the scooter by putting one foot on the scooters base and lifting up on the handlebars. Create an account to follow your favorite communities and start taking part in conversations. If the scooter works after disconnecting the brake switch then the brake switch is defective. Of course, you could also have an issue with your battery. If your Gotrax hoverboard will not turn back on you are experiencing an issue. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. It was the front wheel so more difficult, cost 40 for replacement. There is no doubt that hoverboards are a popular and fun way to get around. I have had it for over a month now and have had zero problems with it. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. GoTrax V2 Not Working. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Fix Water Leaking From Air Conditioner. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. 0000003486 00000 n Has refused refunds. `f25Jz>`lf(< @%-vCN I tried these fixes and the problem got solved. When it comes to hoverboards, the magic fix-all is called recalibration. There are many possible reasons why your Gotrax hoverboard is not balancing. Read reviews and buy GoTrax Apex PRO Commuting Electric Scooter - Black at Target. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. My GoTrax (about 5 months old) started acting weird today. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. Turn the key or power switch on and engage the throttle all of the way. Search General questions or product specific choose what you're looking for from our awesome drop down menu. In either case, bring it back to wherever you bought it for further assistance and warranty coverage. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers If you find any damage, replace it immediately. rider weight: 154 Lbs. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Post adapter arcing when plugged in. 0000256654 00000 n Grab the new battery pack and ensure that your are installing the battery pack correctly. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! E03 - Change speed settings or gear. Visit the Gotrax . I've emailed support but I'm waiting. If the wheel spins only when the battery charger is plugged into the scooter then the battery pack is defective. It was pretty easy to do and I was impressed in the modular nature of the system. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Now i have error code 30! Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Gotrax recommends 3-4 hours for charging time. Take care of your ride so it can take care of you. You can recalibrate your Gotrax hoverboard by following the instructions above. Roller Blades/Bikes. Use a can of compressed air to clean out any dirt and debris that may be stuck in there.